DICKEL SALAS PINEDA
Senior Network & Systems Administrator
Concepcion, PH.About
Highly accomplished Senior Network & Systems Administrator with over a decade of experience in designing, implementing, and maintaining robust IT infrastructures. Proven expertise in optimizing server performance, securing network environments, and providing advanced technical support for 300+ employees across multi-site international operations. Adept at leveraging strategic solutions to enhance system reliability, improve operational efficiency, and drive business continuity.
Work
ECELL GLOBAL
|Senior Network & Systems Administrator
Clark Free Port Zone, Pampanga, Philippines
→
Summary
Led comprehensive network and system infrastructure management, ensuring high availability and robust security for 300+ employees across multiple international offices.
Highlights
Architected and deployed critical NAS solutions (2 QNAP TS853a & TS853Pro) to enhance data storage and accessibility for the organization.
Managed and maintained 40+ servers and virtualized environments, optimizing ESXi usage and reorganizing Virtual Machines in VCenter for peak performance.
Implemented and secured network infrastructure, configuring OpenVPN Server and PFsense Firewall while establishing new network topologies and Group Policy Rules in Active Directory.
Provided advanced IT Helpdesk support for 300+ employees across local, UK, and US offices, resolving complex issues and improving system uptime.
Coordinated cross-functional teams in projects and development, ensuring all IT requirements were met and documenting processes, tutorials, and incident reports for improved team efficiency.
Conducted root cause analysis and proactive troubleshooting to resolve critical server and network issues, enhancing overall system reliability and security.
CTOC
|IT Support
Clark Freeport Zone, Pampanga, Philippines
→
Summary
Provided critical IT support for multiple clients, ensuring system stability and efficient issue resolution.
Highlights
Managed remote IT support for multiple Australian clients, resolving technical issues via remote access and call support.
Conducted server monitoring, patching, and updates using VSphere Web Client to maintain system health and security.
Utilized ServiceNow, SmartOptions, and Solarwind for efficient ticket management and resolution of critical daily issues.
ECELL GLOBAL
|Network System Administrator
Clark Free Port Zone, Pampanga, Philippines
→
Summary
Administered network and system operations, ensuring stable IT environments and providing essential technical support for business continuity.
Highlights
Managed daily network operations, including configuration and maintenance of network devices to ensure seamless connectivity.
Provided technical support for system users, troubleshooting hardware and software issues to minimize downtime.
Assisted in server maintenance and monitoring, contributing to the stability and performance of IT infrastructure.
Collaborated with the IT team on various projects, contributing to the implementation of new systems and technologies.
ECELL GLOBAL
|Support Engineer
Clark Free Port Zone, Pampanga, Philippines
→
Summary
Provided comprehensive technical and operational support across multiple departments, streamlining processes and ensuring efficient issue resolution.
Highlights
Generated and distributed daily reports and picking list emails for CS, Manufacturing, and Directors, enhancing cross-departmental communication.
Managed purchase orders, special orders, and reports using Zero Page on Sage App for Ecell PH, UK, and US operations.
Delivered dedicated support to Manufacturing, Customer Service, and other departments, resolving technical and operational challenges.
Investigated and resolved errors in critical business systems (Zero, Sage, components, connectors) in collaboration with development teams.
Developed and maintained support manuals for the team, improving knowledge transfer and operational efficiency.
Provided direct support for user issues via email and Skype, ensuring timely resolution and user satisfaction.
NAYONG PILIPINO CLARK EXPO
|Assistant Engineer
Clark Freeport Zone, Pampanga, Philippines
→
Summary
Supported infrastructure and administrative operations, managing resources and assisting with event organization.
Highlights
Tracked and tallied building hardware and materials, maintaining accurate soft and hard copy data records.
Supervised laborer staff and assisted in organizing events, ensuring smooth operational execution.
Managed office computers and basic network infrastructure, providing essential IT support for daily operations.
Designed tarpaulins and brochures, contributing to event promotion and visual communication.
TARELCO II
|Data Encoder
Concepcion, Tarlac, Philippines
→
Summary
Accurately input and organized data, ensuring efficient record-keeping and timely completion of tasks.
Highlights
Inputted critical data into MS Word and Excel with high accuracy, consistently meeting all deadlines.
Managed and organized a comprehensive system of files and folders, improving data accessibility and retrieval efficiency.
Education
STI College Tarlac
Bachelor of Science
Computer Science
Certificates
Computer Hardware Servicing (NC II) Assessment
Issued By
TESDA
27th STI National Youth Convention
Issued By
STI
Microsoft Office 365 Seminar
Issued By
Microsoft
HP Enterprise Training
Issued By
HP
Skills
Network Administration
Dell Power Connect Layer 3 Switch, Wireless Routers & Mesh Network Setup, DHCP, DNS, VPN Servers, Cisco ASDM, PFsense Firewall, Bandwidth Monitoring Tools, OpenVPN Server, Network Topology, IP Addressing.
Server & Systems Management
VMware vSphere, Disk RAID Management, QNAP NAS Servers (TS853a, TS853Pro), Windows Active Directory, Group Policy Object, Windows Server (2008 R2, 2012), Mac Server, LAMP Server, ESXi, Virtual Machines (Windows, Linux), Datacenter Management, Server Maintenance (40+ Servers).
Backup & Recovery
VEEAM Virtual Machine Backup, Instant Recovery, Replications, Vcenter Snapshot, Cloning, Migration.
IT Support & Operations
ServiceNow, SmartOptions, Solarwind, Remote Access, Call Support, Email Support, Skype Support, Helpdesk Support, Troubleshooting, Root Cause Analysis, Incident Management, Process Documentation, User Support, IT Asset Management.
Security
Server & Network Security, Firewall Configuration, Unauthorized Access Prevention.
Software & Tools
MS Word, MS Excel, Microsoft Office 365, Zero Page, Sage App, SketchUp, Adobe After Effects, Premiere Pro, Photoshop, Windows OS.
Project & Team Coordination
Project Coordination, Team Collaboration, Requirements Gathering, Implementation.
Data Management & Reporting
Data Entry, Reporting, Purchase Order Management, Sales Backtracking, File Organization.
References
Engr. Ferdinand Dela Rosa
Dean, IT Department, STI Tarlac
Jennifer Pamintuan
Head Cashier, Tarlac Electric II, Tel. No. (045) 982-8933
Andrew Ramos
Global IT Head, Ecell Philippines, 09175246909