DICKEL SALAS PINEDA

Architected and deployed critical NAS solutions (2 QNAP TS853a & TS853Pro) to enhance data storage and accessibility for the organization.

Managed and maintained 40+ servers and virtualized environments, optimizing ESXi usage and reorganizing Virtual Machines in VCenter for peak performance.

Implemented and secured network infrastructure, configuring OpenVPN Server and PFsense Firewall while establishing new network topologies and Group Policy Rules in Active Directory.

Provided advanced IT Helpdesk support for 300+ employees across local, UK, and US offices, resolving complex issues and improving system uptime.

Coordinated cross-functional teams in projects and development, ensuring all IT requirements were met and documenting processes, tutorials, and incident reports for improved team efficiency.

Conducted root cause analysis and proactive troubleshooting to resolve critical server and network issues, enhancing overall system reliability and security.

Managed remote IT support for multiple Australian clients, resolving technical issues via remote access and call support.

Conducted server monitoring, patching, and updates using VSphere Web Client to maintain system health and security.

Utilized ServiceNow, SmartOptions, and Solarwind for efficient ticket management and resolution of critical daily issues.

Managed daily network operations, including configuration and maintenance of network devices to ensure seamless connectivity.

Provided technical support for system users, troubleshooting hardware and software issues to minimize downtime.

Assisted in server maintenance and monitoring, contributing to the stability and performance of IT infrastructure.

Collaborated with the IT team on various projects, contributing to the implementation of new systems and technologies.

Generated and distributed daily reports and picking list emails for CS, Manufacturing, and Directors, enhancing cross-departmental communication.

Managed purchase orders, special orders, and reports using Zero Page on Sage App for Ecell PH, UK, and US operations.

Delivered dedicated support to Manufacturing, Customer Service, and other departments, resolving technical and operational challenges.

Investigated and resolved errors in critical business systems (Zero, Sage, components, connectors) in collaboration with development teams.

Developed and maintained support manuals for the team, improving knowledge transfer and operational efficiency.

Provided direct support for user issues via email and Skype, ensuring timely resolution and user satisfaction.

Tracked and tallied building hardware and materials, maintaining accurate soft and hard copy data records.

Supervised laborer staff and assisted in organizing events, ensuring smooth operational execution.

Managed office computers and basic network infrastructure, providing essential IT support for daily operations.

Designed tarpaulins and brochures, contributing to event promotion and visual communication.

Inputted critical data into MS Word and Excel with high accuracy, consistently meeting all deadlines.

Managed and organized a comprehensive system of files and folders, improving data accessibility and retrieval efficiency.